Terms
Terms of service
These terms govern your use of Grantledger. By creating a workspace or using the service you agree to them. Effective 16 June 2026.
Draft pending confirmation.This page is accurate to how the service processes data, but the company's registered details and contact addresses (shown in square brackets) are confirmed at launch. It is not yet a final, binding policy.
1. Who these terms are with
The service is provided by Grantledger Ltd, [registered office address] (company number [company number]) — “Grantledger”, “we”, “us”. “You” means the organisation that opens a workspace and the people it authorises to use it. If you accept these terms for an organisation, you confirm you are authorised to bind it.
2. The service
Grantledger is hosted software for running the grant lifecycle: application intake, due diligence against public registers, evidence-grounded assessment, human panel decisions, condition-gated payments, reporting and 360Giving publishing, recorded on a tamper-evident audit chain. We may improve and change the service over time; we will not materially reduce the core functionality of a paid plan during a billing term without notice.
3. Accounts and eligibility
You are responsible for your account credentials and for the activity of users you invite. Keep contact details current, use strong authentication, and tell us promptly of any suspected unauthorised access. The service is for organisational, professional use, not for consumers, and you must be able to form a binding contract to use it.
4. Acceptable use
You agree not to misuse the service: no attempting to breach tenant isolation, access another workspace's data, probe or attack the infrastructure, reverse-engineer the software, scrape it at abusive rates, or use it to store unlawful content or special- category data we have asked you not to enter. Responsible security research is welcome — contact [security@your-domain] before testing rather than acting against a live workspace.
5. Customer data and data protection
You retain all rights in the data you and your applicants put into the service. You are the data controller for personal data in your workspace and we are your processor, processing only on your documented instructions under our Data Processing Addendum. Our privacy policy explains how personal data is handled and your security page describes the safeguards. You are responsible for having a lawful basis for the data you collect from applicants and grantees.
6. Fees and billing
Paid plans are billed in advance through Stripe, in the currency for your market, at the price agreed for your plan. Fees are exclusive of applicable taxes. Subscriptions renew for successive terms until cancelled; cancelling stops the next renewal and does not refund the current term except where the law requires. We will give reasonable notice of price changes, which take effect at your next renewal.
7. AI features are decision support only
Where AI assistance is enabled, it is decision support: it summarises and analyses submitted evidence, cites its sources, and is clearly marked as AI output. No code path auto-rejects, auto-awards or sends a consequential communication without a human. Funding decisions are made by your panel, and you are responsible for them. AI output may contain errors and must be reviewed by a person before it is relied on.
8. Third-party register data
Due-diligence results come from public registers (such as the Charity Commission and Companies House) and third-party providers. We present what those sources return; we do not warrant their accuracy, completeness or availability. When a source is unconfigured or unreachable, the result is shown as “unavailable” rather than as a finding. Treat register data as one input to your own judgement.
9. Availability and support
We aim for high availability but the service is provided without a guaranteed uptime commitment unless a separate written service-level agreement says otherwise. We may carry out maintenance, and will try to schedule disruptive work outside peak hours. Support is provided through the channels described for your plan.
10. Warranties and disclaimers
We provide the service with reasonable skill and care. Except as expressly stated, and to the extent permitted by law, the service is provided “as is” without other warranties, and we do not warrant that it will be uninterrupted or error-free. Nothing in these terms excludes liability that cannot lawfully be excluded.
11. Liability
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings, and each party's total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid in that period. [Confirm cap and carve-outs with legal counsel before launch.]
12. Term, termination and exit
These terms apply while you use the service. Either party may terminate for material breach not remedied within a reasonable notice period, and you may cancel a subscription as described above. On termination you can export your data in full fidelity — export is a working feature, not a promise — and after a reasonable wind-down period we delete or anonymise your data in line with the privacy policy and our DPA.
13. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer or data-protection rights you have where you are based.
14. Changes and contact
We may update these terms; material changes take effect at your next renewal or on reasonable notice, and the effective date above will change. Questions about these terms? Contact us at [hello@your-domain].